SIR’s development team extension worked closely with their in-house tech lead, who managed the product development and who presented outputs to the firm’s MD and founder/owner.

In addition to integrating with the US-based development team, the SIR and WeAssemble teams worked together online across multiple time zones and languages, using Slack for day-to-day communications and managing sprints via Jira. This provided the foundations for an efficient process that supported the smooth running of the product pipeline. We also provided training on how to use their new property management platform.

However, their core US-based development team was working at capacity and could not be scaled fast enough to deliver this critical project. Plus, this short-term project didn’t necessitate the hiring of permanent developers, leaving SIR at an impasse. They needed a solution that was flexible, scalable and cost-effective.

While communication is key in any working relationship, it is imperative when working with a global team. As the SIR team is based across the US, UK and Southern Europe, we needed to overcome the challenges of managing communication across several departments, languages, time zones, cultures and geographies. Our process is designed to be conscious of such challenges; with the correct mindset and tools, we were able to not only meet but overcome these challenges.

In order to prevent delays from occurring following the roll-out of their new management platform, we created a manual on how to use the platform, ensuring the SIR team had all the support they needed to seamlessly integrate the new tool into their day-to-day work.